A Buyer may purchase goods ("Goods") from Seller by executing an online order, submitting a purchase order, or via an Applied Aeronautics generated invoice. The Order will be governed exclusively by these Terms and Conditions for Sale of Goods.
We accept credit card (via PayPal), PayPal and Wire Transfers (please contact us for wire transfer instructions) as payment for orders. Orders will not ship until the payment is received and cleared. Payments will be processed at the time that the order is placed, prior to shipment. We reserve the right to request additional verification information for credit card or PayPal payments before shipping.
In limited cases, we may accept Net 30 payment terms. Do note that any orders placed with Applied Aeronautics will not dispatch until your account balance for previous orders is paid in full. Late payments will result in the immediate suspension of Net 30 payment approval.
WARRANTY & RETURNS
Goods cannot be returned for any reason. This includes customer lack of product knowledge or no longer needing or wanting a product unless the item is defective. All products are checked before they mailed. In the event that goods are faulty, they must be returned to the Applied Aeronautics within 30 days of receipt, providing that the device has no physical damage or has not been altered beyond what is necessary to evaluate it. Any manufacturing defects identified during this time will be replaced with the same item. Applied Aeronautics will not accept goods that have been used more than the amount needed to assess their functionality. No refund will be made if the goods are found to be in working order and the lack of intended function is due to knowledge or assembly error on the customer’s part. In this instance the goods will be returned to the customer at their expense. Applied Aeronautics will not be responsible if there is evidence that the product has been modified or an effort to alter the product to fix it has been made and therefore will not provide an exchange. If we can no longer provide one or more items of the actual order, partial order cancellations may occur. We reserve the right to discontinue products at any time. In the event a product is discontinued prior to shipment we will issue a refund for the original amount.
Return shipment is the responsibility of the customer. All returns are credited as store credit upon receipt. Prior communication and a return number is required for returns. Once this return number has been issued, the customer must return the item within 10 days of the issue date. If the item is not shipped within that time frame, the return request will be voided. All order discrepancies must be communicated within 30 days of the order receipt. This applies to any orders in packages, missing parts in kits or products missing. After 30 days, Applied Aeronautics cannot be held responsible for any missing items.
For international orders, Applied Aeronautics is not responsible once your order lands in the destination country as we do not have any jurisdiction over international countries and their postal systems. Should any issues arise after the package has landed in the destination country, the recipient is responsible for contacting their local postal service to remedy the situation. The recipient is also responsible for all customs fees, taxes, and brokerage charges. While many orders make it through customs without issues, the customs agency in your country may require you to pay fees before receiving your package. Is it the recipient's responsibility to check with their country's Customs Office to verify any fees as we are unable to provide the recipient with exact or estimated charges. By completing your order, you agree to pay all applicable fees. If your package is seized by Customs Officials for any reason whatsoever, no refund will be granted. If you refuse or return your order, no international shipping charges or fees paid to your local government will be refunded. If you have any questions, we encourage you to contact your Customs Office, as we cannot advise you about your country's customs policies.
ORDER CANCELLATION POLICY
Due to the custom and built to order nature in which items are manufactured, Albatross Airframes, Kits, Ready to Fly units and battery packs may not be cancelled, after 24 hours of receipt of order. The customer acknowledges and accepts that it can often take 90+ days to fulfil an order due to its nature. Delivery dates are understood to be estimates and orders will not be bound by these dates.
PAYLOADS AND GROUND STATIONS
Cameras from outside manufactures, are not refundable for any reason at anytime. It is understood that these items are purchased for the specific customer on a "one-off" basis and as such become the property of the customer at the time of purchase. The Dual Screen Ground Station is also ordered for the specific customer on a "one-off" basis. They are not returnable or refundable for any reason.
BRANDING & LOGOS
No customer or end user is authorized to remove, cover or tamper with any Applied Aeronautics logos, serial numbers and/or markings on any product for any reason unless previously agreed to in writing.
Applied Aeronautics retains sole and exclusive ownership of all of their intellectual property rights contained in the Goods. No rights of any kind are granted to buyer.
Buyer shall neither reverse engineer, decompile, deconstruct, disassemble, synthesize, or extract any element of and/or otherwise discover any Confidential Information, nor request nor accept any disclosure of confidential information or intellectual property from a third party who reverse engineers, decompiles, deconstructs, disassembles, synthesizes, or extracts any element of and/or otherwise discovers any Confidential Information, nor otherwise attempt to derive confidential information or intellectual property contained or embodied in the Goods.
In the event that a customer intends to resell goods purchased from Applied Aeronautics, we cannot make changes, issue refunds or offer replacement parts for damaged or missing items once passed from the initial buyer to the new end user. All goods must be inspected by the initial buyer and any errors or discrepancies must be communicated to Applied Aeronautics in writing within 72 hrs of parcel receipt. Resold items must bear the Applied Aeronautics trademark and may not - unless previously agreed - be sold under any name other than the Applied Aeronautics "Albatross".
SHIPPING AND PROCESSING TIMES
Once an order has been placed we are unable to change it. We cannot add or remove items to an order that has already been made. A new order must be placed for any item that may have been excluded from the order by the customer. It is possible to combine any new order with a previous order in the event that any previous orders have not been shipped. We aim to ship orders as soon as possible, however we do not guarantee delivery or shipment dates.
Orders are shipped to the delivery address noted in the order. This address is also noted in the confirmation email sent to the customer upon ordering and additionally is also available in the account order history.
For international orders, customers are responsible for any taxes, duties, tariffs, fees, VAT, etc due upon receipt. Customs policies vary widely from country to country; customers are responsible for contacting their local customs office for more information as well as verifying that all purchased goods are eligble for import to their region. In the event that an export license is required, customers are responsible for providing Applied Aeronautics with accurate end use information including intended application. Refunds will not be given in the event of a denied export license as all goods are built and assembled to order. Applied Aeronautics is not responsible for denied shipments.
When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. Customers are also responsible for filing any claims with carriers for damaged and/or lost shipments. We are not responsible for delays, loss or damage resulting from shipments sent to incorrect, invalid addresses or correct addresses. Orders may end up being returned for various reasons including non-payment of tariffs, incorrect address, unclaimed at post office, etc. If a package is returned or rejected, the customer will be contacted and will have to pay for re-shipment. We advise using a traceable shipping method such as FedEx. Use of non-traceable shipping option (USPS) is at the customer’s own risk as there is no way to retrieve or locate the package once it has been sent. We are not responsible for damaged or lost packages shipped via USPS at any time or under any circumstance.
Insuring packages is offered at checkout for Fedex packages only. For United States Postal Service (USPS), there is no insurance offered. Claims for domestic packages must be filed no later than 90 days after shipment and between 45-90 days for international shipments.Insuring packages is offered at checkout for Fedex packages only. For United States Postal Service (USPS), there is no insurance offered. Claims for domestic packages must be filed no later than 90 days after shipment and between 45-90 days for international shipments.
Orders will not ship to the customer until all shipping charges have been paid in full.
PRODUCT AND SERVICE INFORMATION
Applied Aeronautics reserves the right, without prior notice, to modify or discontinue any product displayed on any of its sites. All measurements listed can vary by more or less than 10%, some measurements are "up to" measurements and only achievable under certain conditions.
TRAINING AND SUPPORT
Technical support is available Monday - Friday from 9AM - 5PM CT. Support is not available after hours or on weekends. Note that it is assumed that the purchaser has a baseline understanding prior to purchasing the Albatross UAV. Complimentary assistance outside of the initial 30 day window is not guaranteed. Further, purchased operational training must be scheduled within 6 months of order receipt to avoid expiration. We cannot support goods that have been outside of our facility for extended durations of time as we cannot control what has happened to them in that timeframe.
ACCURACY OF INFORMATION
We attempt to ensure all information included on this site is complete, accurate and up to date but in rare occasions the information on this site may be incomplete or out of date. We make no representation as to the completeness, accuracy or correctness of any information on this site. For example, products included on this site may be unavailable, may have different attributes than those listed, or may actually carry a different price than that stated on this site. In addition, we may make changes to information regarding price and availability without notice. While it is our practice to confirm orders by e-mail, the receipt of an e-mail order confirmation does not constitute our acceptance of an order or our confirmation of an offer to sell a product or service. We reserve the right, without prior notice, to limit the order quantity on any product or service and/or to refuse service to any customer. We also may require verification of information prior to the acceptance and/or shipment of any order.
We may store some information in your user account, including your phone number, order history, and email, shipping, and billing addresses. For your security, we do not store your credit card numbers, expiration dates, or CVV codes. We utilize third parties for a variety of purposes, including identity verification, denied-party screening, and credit card handling, and share with them only the information required for them to properly execute these services. We do not sell your information to any third party.
REVISIONS OF TERMS OF SERVICE
These terms of service may be revised at any time by updating this page. You should visit this page from time to time to review the current terms of service. Certain provisions of these terms of service may be superseded by legal notices or terms located on particular pages of this site.
You or we may suspend or terminate your account or your use of this site at any time, for any reason or for no reason. You are personally liable for any orders placed or charges incurred through your account prior to termination. We reserve the right to change, suspend, or discontinue all or any aspect of this site at any time without notice.
ELECTRONICS SAFETY AND PROJECT TERMS
Technology, the laws, and limitations imposed by manufacturers and content owners are constantly changing. Thus, some of the projects described may not work, may be inconsistent with current laws or user agreements, or may damage or adversely affect some equipment. Your safety is your own responsibility, including proper use of equipment and safety gear, and determining whether you have adequate skill and experience. Power tools, electricity, and other resources used for these projects are dangerous, unless used properly and with adequate precautions, including safety gear. Some illustrative photos do not depict safety precautions or equipment, in order to show the project steps more clearly. These projects are not intended for use by children. Use of the instructions, kits, projects and suggestions here is at your own risk. Applied Aeronautics, LLC, disclaims all responsibility for any resulting damage, injury, or expense. It is your responsibility to make sure that your activities comply with applicable laws, including copyright.
In the event that a product is mistakenly listed at an incorrect price, we reserve the right to refuse or cancel any orders placed for product listed at the incorrect price. We reserve the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, we shall issue a credit to your credit card account in the amount of the incorrect price.
Your use of this site shall be governed in all respects by the laws of the state of Delaware, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Applied Aeronautics LLC products) shall be in the state or federal courts located in Wilmington County, Delaware. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Applied Aeronautics LLC products) must be commenced within one (1) year after the claim or cause of action arises. Applied Aeronautics LLC ‘s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Applied Aeronautics LLC may assign its rights and duties under this Agreement to any party at any time without notice to you.
USE OF SITE
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including an Applied Aeronautics LLC employee, host, or representative, as well as other members or visitors on the site is prohibited.
You agree to indemnify, defend, and hold harmless Applied Aeronautics LLC, its officers, directors, employees, agents, licensors and suppliers (collectively the “service providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your internet account.
If you have any questions about the security, terms and conditions or use of our web site, please send an e-mail to info@AppliedAeronautics.com