Dedicated Support


Product Overview

**Bills monthly. Contact us at to subscribe. 

  • This package was designed to offer customers remote assistance after the 30-day complimentary service period has lapsed. This support is comprehensive and encompasses all aspects of the Albatross system ranging from diagnostic assistance to mission and log analysis.   
  • This package includes:
    • Diagnostic assessment
    • Remote hardware assistance
    • Software analysis and assistance
    • Log review and analysis
    • Mission planning support
  • Package billed monthly
  • 30 days notice required for cancellation
  • A technician will be assigned to your specific case and communication will be via email and scheduled calls
  • NOTE: without dedicated support, support will be provided at will and does not include assistance beyond troubleshooting hardware